Difference between revisions of "WorkMan QMonitor for Freeswitch - Configuration"
(Created page with "'''THIS PAGE IS UNDER UPDATE!!!''' = Server Installation = This configuration applies to the edition that works with Avaya IP Office. Follow these steps on the server to make i...") |
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= Server Installation = | = Server Installation = | ||
| − | This configuration applies to the edition that works with | + | This configuration applies to the edition that works with Freeswitch. Follow these steps on the server to make it work. If this is an existing installation you typically need to update your database and take different steps (purchase techsupport from Larsson Consulting for this). |
| − | |||
| − | |||
# Install Firebird SQL Engine | # Install Firebird SQL Engine | ||
# Install WorkMan CC Server setup (wmccserver_setup.exe) | # Install WorkMan CC Server setup (wmccserver_setup.exe) | ||
| − | # Install [[WorkMan CCT | + | # Install [[WorkMan CCT Freeswitch]] setup (wmcctavio_setup.exe) |
# Start WorkMan CC Config which can be started from the program menu | # Start WorkMan CC Config which can be started from the program menu | ||
| − | == | + | == Configure Freeswitch == |
| − | * Click on the | + | * Click on the Freeswitch Page. |
* Press on + sign to insert the IP to the PBX and relevant settings. | * Press on + sign to insert the IP to the PBX and relevant settings. | ||
* Press on V sign to save | * Press on V sign to save | ||
| − | * | + | * Configure huntgroups that you want to monitor |
| − | |||
== Wallboards == | == Wallboards == | ||
Revision as of 20:56, 7 January 2012
THIS PAGE IS UNDER UPDATE!!!
Contents
Server Installation
This configuration applies to the edition that works with Freeswitch. Follow these steps on the server to make it work. If this is an existing installation you typically need to update your database and take different steps (purchase techsupport from Larsson Consulting for this).
- Install Firebird SQL Engine
- Install WorkMan CC Server setup (wmccserver_setup.exe)
- Install WorkMan CCT Freeswitch setup (wmcctavio_setup.exe)
- Start WorkMan CC Config which can be started from the program menu
Configure Freeswitch
- Click on the Freeswitch Page.
- Press on + sign to insert the IP to the PBX and relevant settings.
- Press on V sign to save
- Configure huntgroups that you want to monitor
Wallboards
A wallboard is the foundation of all information and you can have several wallboards that displays different data.
- Create a new wallboard, the first one should typically have WALLBOARDNUM = 1 (the value 1 is used by default installations of QMonitor)
Wallboard Group
A wallboardgroup is a combination of several DDIs that sums of queuelength as well as display the longest waiting time. Add several Huntgroups by selecting more than one and then "Add huntgroup". Wallboardgroups are used by QMonitor LT.
Huntgroups
Huntgroups are used by QMonitor and displays the individual length of each huntgroup as well as longest waiting time.
Agents
This is used by QMonitor to display the agents loginstatus on each different huntgroup. Add them here so that they can be displayed in QMonitor. In QMonitor these are of course synced with the Huntgroups.
Client installation and configuration of WorkMan QMonitor
- Run installation
- Assign IP for databaseserver and applicationserver
- If you are using different Wallboardnumber than the default (1) then set this.
Client installation and configuration of WorkMan QMonitor LT
- Run installation
- Assign IP for databaseserver and applicationserver
- If you are using different Wallboardnumber than the default (1) then set this.
