Difference between revisions of "WorkMan HVS - Acceptance test"
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| + | == Acceptance Tests == | ||
| + | |||
| + | === AT100 === | ||
| + | |||
| + | Can you see a link between the PBX and the SIP service? Typically System Status or similar. | ||
| + | |||
| + | === AT101 === | ||
| + | |||
| + | Can you make a call to test the echo function? Typically dial *62 | ||
| + | |||
| + | === AT102 === | ||
| + | |||
| + | Can you dial to register maidstatus? | ||
| + | |||
| + | === AT103 === | ||
| + | |||
| + | Is the maidstatus reflected in the PMS? | ||
| + | |||
| + | === AT104 === | ||
| + | |||
| + | Create a wakeup by calling and registering a new wakeup call. Receive it a few minutes later. | ||
| + | |||
| + | === AT105 === | ||
| + | |||
| + | Create a wakeup but ignore answers, typically 4 attempts should be made to the room. | ||
| + | |||
| + | === AT106 === | ||
| + | |||
| + | Create a wakeup call, then call again and remove it. | ||
| + | |||
| + | === AT107 === | ||
| + | |||
| + | Create a wakeup call from reception, call again to verify it exists and then remove it. | ||
| + | |||
| + | === AT108 === | ||
| + | |||
| + | Check in and out rooms, validate that they can't make public calls but can still register maidstatus/cleancode. | ||
| + | |||
| + | === AT109 === | ||
| + | |||
| + | Can you place a wakeup in the PMS? | ||
| + | |||
| + | === AT110 === | ||
| + | |||
| + | Does the wakeup exist visually in HVS Config or HVS Frontdesk? | ||
| + | |||
| + | === AT111 === | ||
| + | |||
| + | Does the wakeup exists in HVS when you dial the wakeup shortcode from room (or room through frontdesk phone)? | ||
| + | |||
| + | === AT112 === | ||
| + | |||
| + | Can you place a wakeup through the PMS, verify it exists and then remove it? | ||
| + | |||
| + | === AT113 === | ||
| + | |||
| + | Do you receive information about successful wakeup to the PMS? | ||
| + | |||
| + | === AT114 === | ||
| + | |||
| + | Do you receive information about failed wakeup to the PMS? | ||
| + | |||
| + | === AT115 === | ||
| + | |||
| + | Can you make an external phonecall from the room? | ||
| + | |||
| + | === AT116 === | ||
| + | |||
| + | Is the duration recorded in the PMS? | ||
| + | |||
| + | === AT117 === | ||
| + | |||
| + | If you use HVS Billing, is the price recorded in the PMS? | ||
| + | |||
| + | === AT118 === | ||
| + | |||
| + | If you use HVS Billing, have you entered Billing page in HVS Config and tried it out? | ||
| + | |||
| + | === AT119 === | ||
| + | |||
| + | If you use HVS Billing, does the price reflect your setup? | ||
== Detailed information == | == Detailed information == | ||
| Line 43: | Line 125: | ||
# Verify that the call charge has been sent to the PMS (Property Management System). | # Verify that the call charge has been sent to the PMS (Property Management System). | ||
| − | === AT#2 === | + | === AT#2 === |
| − | === AT#3 === | + | |
| + | ==== Troubleshooting ==== | ||
| + | |||
| + | * If there is no answer | ||
| + | ** IP Office, validate that SIP trunk is working. | ||
| + | |||
| + | === AT#3 === | ||
| + | |||
| + | ==== Troubleshooting ==== | ||
| + | |||
| + | * If no wakeup call is made | ||
| + | ** IP Office, validate SIP-trunk configuration | ||
| + | ** IP Office, validate incoming call route | ||
=== AT#4 === | === AT#4 === | ||
| Line 54: | Line 148: | ||
=== AT#7 === | === AT#7 === | ||
| + | |||
| + | ''This acceptancetest is specific to PBXes where we support opening and closening of extensions. Typically IP Office v 8 and later.'' | ||
# Checkin a room | # Checkin a room | ||
Latest revision as of 22:13, 17 December 2018
About
We recommend that the customer/implementer perform the following acceptance test to verify that their system is working. After our delivery we give a short time frame for these to be performed and after this period the test will be considered approved and any extra work will come at an additional fee. We reserve the right to add more tests as we discover more ways to test and adds features. All tests might not apply to your system.
| AT# | OK | Function | Status/information/date for approval |
| 1 | NO | Call charge | Make call and verify log in HVS Config and PMS. |
| 2 | NO | Maid status | Dial and register appropriate maid statuses. Verify it exists in PMS. |
| 3 | NO | Wakeup 1 | Create a wakeup by calling and registering a new wakeup call. Receive it a few minutes later. |
| 4 | NO | Wakeup 2 | Create a wakeup but ignore answers, typically 4 attempts should be made to the room. |
| 5 | NO | Wakeup 3 | Create a wakeup call, then call again and remove it. |
| 6 | NO | Wakeup 4 | Create a wakeup call from reception, call again to verify it exists and then remove it. |
| 7 | NO | IP Office | Check in and out rooms, validate that they can't make public calls but can still register maidstatus/cleancode. |
| 8 | NO | ||
| 9 | NO | ||
| 10 | NO | ||
Acceptance Tests
AT100
Can you see a link between the PBX and the SIP service? Typically System Status or similar.
AT101
Can you make a call to test the echo function? Typically dial *62
AT102
Can you dial to register maidstatus?
AT103
Is the maidstatus reflected in the PMS?
AT104
Create a wakeup by calling and registering a new wakeup call. Receive it a few minutes later.
AT105
Create a wakeup but ignore answers, typically 4 attempts should be made to the room.
AT106
Create a wakeup call, then call again and remove it.
AT107
Create a wakeup call from reception, call again to verify it exists and then remove it.
AT108
Check in and out rooms, validate that they can't make public calls but can still register maidstatus/cleancode.
AT109
Can you place a wakeup in the PMS?
AT110
Does the wakeup exist visually in HVS Config or HVS Frontdesk?
AT111
Does the wakeup exists in HVS when you dial the wakeup shortcode from room (or room through frontdesk phone)?
AT112
Can you place a wakeup through the PMS, verify it exists and then remove it?
AT113
Do you receive information about successful wakeup to the PMS?
AT114
Do you receive information about failed wakeup to the PMS?
AT115
Can you make an external phonecall from the room?
AT116
Is the duration recorded in the PMS?
AT117
If you use HVS Billing, is the price recorded in the PMS?
AT118
If you use HVS Billing, have you entered Billing page in HVS Config and tried it out?
AT119
If you use HVS Billing, does the price reflect your setup?
Detailed information
AT#1
- Go to a room that has been configured.
- Make call to an external number e.g. your cellphone.
- Verify that the call charge has been received in HVS Config/HVS Frontdesk.
- Verify that the call charge has been sent to the PMS (Property Management System).
AT#2
Troubleshooting
- If there is no answer
- IP Office, validate that SIP trunk is working.
AT#3
Troubleshooting
- If no wakeup call is made
- IP Office, validate SIP-trunk configuration
- IP Office, validate incoming call route
AT#4
AT#5
AT#6
AT#7
This acceptancetest is specific to PBXes where we support opening and closening of extensions. Typically IP Office v 8 and later.
- Checkin a room
- Perform a call to a public number e.g. your cellphone
- Checkout the room, wait a minute or so before trying the next step
- Try to call a public number, it should be blocked
- Call and register a maidstatus, it should work
