WorkMan HVS - Acceptance test

About

We recommend that the customer/implementer perform the following acceptance test to verify that their system is working. After our delivery we give a short time frame for these to be performed and after this period the test will be considered approved and any extra work will come at an additional fee. We reserve the right to add more tests as we discover more ways to test and adds features. All tests might not apply to your system.

AT#	OK	Function	Status/information/date for approval
1	NO	Call charge	Make call and verify log in HVS Config and PMS.
2	NO	Maid status	Dial and register appropriate maid statuses. Verify it exists in PMS.
3	NO	Wakeup 1	Create a wakeup by calling and registering a new wakeup call. Receive it a few minutes later.
4	NO	Wakeup 2	Create a wakeup but ignore answers, typically 4 attempts should be made to the room.
5	NO	Wakeup 3	Create a wakeup call, then call again and remove it.
6	NO	Wakeup 4	Create a wakeup call from reception, call again to verify it exists and then remove it.
7	NO	IP Office	Check in and out rooms, validate that they can't make public calls but can still register maidstatus/cleancode.
8	NO
9	NO
10	NO

Acceptance Tests

AT100

Can you see a link between the PBX and the SIP service? Typically System Status or similar.

AT101

Can you make a call to test the echo function? Typically dial *62

AT102

Can you dial to register maidstatus?

AT103

Is the maidstatus reflected in the PMS?

AT104

Create a wakeup by calling and registering a new wakeup call. Receive it a few minutes later.

AT105

Create a wakeup but ignore answers, typically 4 attempts should be made to the room.

AT106

Create a wakeup call, then call again and remove it.

AT107

Create a wakeup call from reception, call again to verify it exists and then remove it.

AT108

Check in and out rooms, validate that they can't make public calls but can still register maidstatus/cleancode.

AT109

Can you place a wakeup in the PMS?

AT110

Does the wakeup exist visually in HVS Config or HVS Frontdesk?

AT111

Does the wakeup exists in HVS when you dial the wakeup shortcode from room (or room through frontdesk phone)?

AT112

Can you place a wakeup through the PMS, verify it exists and then remove it?

AT113

Do you receive information about successful wakeup to the PMS?

AT114

Do you receive information about failed wakeup to the PMS?

AT115

Can you make an external phonecall from the room?

AT116

Is the duration recorded in the PMS?

AT117

If you use HVS Billing, is the price recorded in the PMS?

AT118

If you use HVS Billing, have you entered Billing page in HVS Config and tried it out?

AT119

If you use HVS Billing, does the price reflect your setup?

Detailed information

AT#1

1. Go to a room that has been configured.
2. Make call to an external number e.g. your cellphone.
3. Verify that the call charge has been received in HVS Config/HVS Frontdesk.
4. Verify that the call charge has been sent to the PMS (Property Management System).

AT#2

Troubleshooting

• If there is no answer
  • IP Office, validate that SIP trunk is working.

AT#3

Troubleshooting

• If no wakeup call is made
  • IP Office, validate SIP-trunk configuration
  • IP Office, validate incoming call route

AT#7

This acceptancetest is specific to PBXes where we support opening and closening of extensions. Typically IP Office v 8 and later.

1. Checkin a room
2. Perform a call to a public number e.g. your cellphone
3. Checkout the room, wait a minute or so before trying the next step
4. Try to call a public number, it should be blocked
5. Call and register a maidstatus, it should work