Difference between revisions of "SLA"
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| − | ! Feature || SUA || | + | ! Feature || SUA || Bronze || Silver || Gold |
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| − | | Critical issues starts within no of hours || NA || 8 || 4 || 2 | + | | Critical issues starts within no of hours (1)|| NA || 8 || 4 || 2 |
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| Supporthours included annually || 0 || 2 || 4 || 8 | | Supporthours included annually || 0 || 2 || 4 || 8 | ||
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| Guardian system service || No || Yes || Yes || Yes | | Guardian system service || No || Yes || Yes || Yes | ||
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| − | | Access to new releases/patches || Quarterly || | + | | Access to new releases/patches || Quarterly || Quarterly || Monthly || Instantenously |
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| + | # Refers to workinghours in Central European Timezone | ||
Latest revision as of 18:39, 15 August 2016
About
Features
| Feature | SUA | Bronze | Silver | Gold |
|---|---|---|---|---|
| Critical issues starts within no of hours (1) | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Quarterly | Monthly | Instantenously |
- Refers to workinghours in Central European Timezone
