WorkMan CC Stat - Release History

WorkMan CC Stat

WorkMan CC Stat - Release History

(C) 2009 - 2010 Larsson Consulting

Support, questions et c: info@larsson.tc

+ = feature
- = bug
* = modified behaviour

CHANGELOG:

1.0.10.27 - 4th of december 2010 (temporary release)
* Regenerate only generates agent statisticis (special for customer)

1.0.10.24 - 21st of november 2010
- Talked seconds on Agent Queue level was missing

1.0.5.2x - xth of july 2010
- Erlang C calculation was faulty, it has been adjusted

1.0.5.21 - 13th of july 2010
+ Logs agents login duration
+ Logs answergroups (combination of DDIs)
+ Several extra fields to be used as statististics including Erlang C calculation et.c.

1.0.5.20 - 7th of june 2010

- Call duration was faulty registered and gave a much lower value than the actual value
- If calls are transferred internally the are registered as new call which can lead to too many answered calls than actual calls to the group. Currently the max no of calls is that to the group. Future version might fix the actual problem.

1.0.5.18 - 27th of may 2010
* Statistics now re-generates last 30 minutes so that call records that occur over 2 statistics span is taken into account.
* Statistics is now generated every 5 minutes instead of every minute


1.0.5.17 - 16th of may 2010
+ Added the possibility to regenerate certain time-intervals in case something faulty happen those days.