Difference between revisions of "WorkMan CC Config"
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This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant. | This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant. | ||
| + | |||
| + | == Help == | ||
| + | |||
| + | === Avaya IP Office === | ||
| + | |||
| + | ==== PBX ==== | ||
| + | Configure the PBX here. Only a single PBX is supported and it should have AVIOID = 1 | ||
| + | |||
| + | ==== Huntgroups ==== | ||
| + | |||
| + | Queue is the queue number, Queuename is the name in the PBX (need to be exact to fetch correct data), Actual Queue is used if you always | ||
| + | overflow calls to a different queue and agents never login to the defined queue. Actual Queue will then be used to trace logins. Trace logins | ||
| + | is used to trace login/logouts on the queue to track how many agents are available on a queue. Active is set if this group should be monitored | ||
| + | or not. | ||
== See also == | == See also == | ||
Revision as of 09:43, 31 July 2013
About
This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant.
Help
Avaya IP Office
PBX
Configure the PBX here. Only a single PBX is supported and it should have AVIOID = 1
Huntgroups
Queue is the queue number, Queuename is the name in the PBX (need to be exact to fetch correct data), Actual Queue is used if you always overflow calls to a different queue and agents never login to the defined queue. Actual Queue will then be used to trace logins. Trace logins is used to trace login/logouts on the queue to track how many agents are available on a queue. Active is set if this group should be monitored or not.
