Difference between revisions of "WorkMan CC Config"

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This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant.
 
This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant.
  
== Help ==
 
  
=== Avaya IP Office ===
 
 
==== PBX ====
 
Configure the PBX here. Only a single PBX is supported and it should have AVIOID = 1
 
 
==== Huntgroups ====
 
 
Queue is the queue number, Queuename is the name in the PBX (need to be exact to fetch correct data), Actual Queue is used if you always
 
overflow calls to a different queue and agents never login to the defined queue. Actual Queue will then be used to trace logins. Trace logins
 
is used to trace login/logouts on the queue to track how many agents are available on a queue. Active is set if this group should be monitored
 
or not.
 
  
 
== See also ==
 
== See also ==
  
 
[[WorkMan CC Config - Release History]]
 
[[WorkMan CC Config - Release History]]
 +
 +
[[WorkMan CC Config - Help]]
  
 
[[Category:WorkMan CC]]
 
[[Category:WorkMan CC]]
  
 
[[Category:WorkMan QMonitor]]
 
[[Category:WorkMan QMonitor]]

Latest revision as of 10:31, 31 July 2013

About

This tool is used by the QMonitor- and CC-applications to configure the database so that correct settings can be logged/performed and monitored. Not all parts are relevant for your setup and then you can and should ignore those that are not relevant.


See also

WorkMan CC Config - Release History

WorkMan CC Config - Help