Difference between revisions of "SLA"
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{| class="wikitable" | {| class="wikitable" | ||
| − | ! Feature || SUA || | + | ! Feature || SUA || Bronze || Silver || Gold |
|- | |- | ||
| Critical issues starts within no of hours || NA || 8 || 4 || 2 | | Critical issues starts within no of hours || NA || 8 || 4 || 2 | ||
Revision as of 16:17, 26 April 2016
About
Features
| Feature | SUA | Bronze | Silver | Gold |
|---|---|---|---|---|
| Critical issues starts within no of hours | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Quarterly | Monthly | Instantenously |
