SLA
From WorkManSoft Wiki
About
Features
| Feature | SUA | Bronze | Silver | Gold |
|---|---|---|---|---|
| Critical issues starts within no of hours | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Quarterly | Monthly | Instantenously |
