WorkMan QMonitor for Freeswitch - Configuration

THIS PAGE IS UNDER UPDATE!!!

Server Installation

This configuration applies to the edition that works with Freeswitch. Follow these steps on the server to make it work. If this is an existing installation you typically need to update your database and take different steps (purchase techsupport from Larsson Consulting for this).

1. Install Firebird SQL Engine
2. Install WorkMan CC Server setup (wmccserver_setup.exe)
3. Install WorkMan CCT Freeswitch setup (wmcctavio_setup.exe)
4. Start WorkMan CC Config which can be started from the program menu

Configure Freeswitch

• Click on the Freeswitch Page.
• Press on + sign to insert the IP to the PBX and relevant settings.
• Press on V sign to save
• Configure huntgroups that you want to monitor

Wallboards

A wallboard is the foundation of all information and you can have several wallboards that displays different data.

• Create a new wallboard, the first one should typically have WALLBOARDNUM = 1 (the value 1 is used by default installations of QMonitor)

Wallboard Group

A wallboardgroup is a combination of several DDIs that sums of queuelength as well as display the longest waiting time. Add several Huntgroups by selecting more than one and then "Add huntgroup". Wallboardgroups are used by QMonitor LT.

Agents

This is used by QMonitor to display the agents loginstatus on each different huntgroup. Add them here so that they can be displayed in QMonitor. In QMonitor these are of course synced with the Huntgroups.

Client installation and configuration of WorkMan QMonitor

1. Run installation
2. Assign IP for databaseserver and applicationserver
3. If you are using different Wallboardnumber than the default (1) then set this.

Client installation and configuration of WorkMan QMonitor LT

1. Run installation
2. Assign IP for databaseserver and applicationserver
3. If you are using different Wallboardnumber than the default (1) then set this.