WorkMan HVS - Troubleshooting for tech

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Revision as of 15:04, 24 July 2013 by Frla (talk | contribs) (Created page with "== Troubleshooting == '''I don't hear an echo while calling echo-test (1907)'''<br> Validate that the shortcode is created and the SIP-trunk password is correct. '''I hear a...")
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Troubleshooting

I don't hear an echo while calling echo-test (1907)
Validate that the shortcode is created and the SIP-trunk password is correct.

I hear an error message when calling wakeup (1900)
Verify that you have actually checked in the room and check the log-file in HVS Voice folder. It might be that you are using internal data or something wrong in SIP Trunk configuration which means that HVS doesn't get the proper extensionsnumber.

I hear a busy signal from the PBX
First of all make sure that you have monitor up and running so you can see the SIP-traffic. Then take note of where the call ends and look into the following:

  • In some versions of Avaya IP Office there might be an issue with other ports than 5060.
  • Make sure the SIP service is up and running
  • Make sure the ACL is allowing traffic from IP Office (typically unauthorized in SIP-logs).
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