Difference between revisions of "WorkMan HVS - Presales"
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* Open TCP and UDP ports both directions between server and PBX. | * Open TCP and UDP ports both directions between server and PBX. | ||
* 2 GB memory or more is recommended. | * 2 GB memory or more is recommended. | ||
| + | * 2 GHz or faster processor. | ||
| + | * QoS - Quality of Service for SIP traffic is recommended. | ||
=== Windows Versions === | === Windows Versions === | ||
| − | * Windows 2012 | + | ==== Recommended OS ==== |
| − | * Windows | + | |
| − | * Windows | + | * Windows 2012 R2 |
| − | * Windows | + | * Windows 2012 |
| − | * Windows 8 | + | * Windows 10 |
| − | * Windows 7 | + | |
| − | * Windows Vista | + | ==== Obsolete OS ==== |
| − | * Windows XP | + | |
| + | Earlier versions of these was tested ok, but will no longer be tested. | ||
| + | |||
| + | * Windows 2008 R2, supported with SLA | ||
| + | * Windows 2008 | ||
| + | * Windows 2003 | ||
| + | * Windows 8, supported with SLA | ||
| + | * Windows 7, supported with SLA | ||
| + | * Windows Vista | ||
| + | * Windows XP | ||
=== Licenses needed with Avaya IP Office === | === Licenses needed with Avaya IP Office === | ||
Revision as of 13:43, 14 August 2017
Contents
About
WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:
- You (reseller)
- Us (WorkManSoft/manufacturer of WorkMan HVS)
- Supplier of PMS-system
- Customer (the hotel)
- Tech-staff from customer
Requirements
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
- 2 GHz or faster processor.
- QoS - Quality of Service for SIP traffic is recommended.
Windows Versions
Recommended OS
- Windows 2012 R2
- Windows 2012
- Windows 10
Obsolete OS
Earlier versions of these was tested ok, but will no longer be tested.
- Windows 2008 R2, supported with SLA
- Windows 2008
- Windows 2003
- Windows 8, supported with SLA
- Windows 7, supported with SLA
- Windows Vista
- Windows XP
Licenses needed with Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
PBX
IP Office
| Release | Updated | Status | Production | Voice Ver | AVIO Config Ver | Info |
|---|---|---|---|---|---|---|
| 10.0.x | 2016 | OK | Test only | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.7 Server Edition | 2016-06-10 | OK | Test only | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.6 | 2016-06-10 | OK | Yes | 2.2.1.17 | Not tested | Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17. |
| 8.0.443001, IP 500 V2 | 2016-06-10 | OK | Yes | 2.x | Not tested |
PMS - Property Management Systems
Supported
| PMS / Hotelsystems | Callcharge Duration | Callcharge Price | Maidstatus/ Cleaningcode | Wakeup from PMS | Wakeupstatus to PMS | Protocol | Transport | URL | Updated | Info |
|---|---|---|---|---|---|---|---|---|---|---|
| AX32 (generic) | ? | ? | ? | ? | ? | AX32 | ? | |||
| Comtrol (generic) | ? | ? | ? | ? | ? | Comtrol | ? | |||
| DIP (generic) | Yes | ? | Yes | ? | ? | DIP | ? | |||
| FIAS(generic) | Yes | Yes | Yes | Yes | Yes | FIAS | ? | |||
| Cenium | ? | ? | ? | ? | ? | Comtrol | TCP/IP | |||
| Hoist Hotsoft (older) | ? | ? | ? | ? | ? | DIP | RS232, TCP/IP* | |||
| Hoist Hotsoft v 8 | Yes | Yes | ? | ? | ? | FIAS | ? | 2015-12-23 | Supported using the FIAS-protocol | |
| Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) | Yes | Yes | Yes | Yes | Yes | FIAS | TCP/IP | 2016-10-27 | Supported using the FIAS-protocol | |
| Protel (using FIAS) | ? | ? | ? | ? | ? | FIAS | ? | 2016-11-11 | Untested but supports the FIAS-protocol | |
| Techotel Picasso | ? | ? | ? | ? | ? | DIP | ? | NA | Supported using the DORO-protocol, | |
| Spectra | Yes | ? | Yes | - | - | DIP | ? | 2016-09-09 | Currently untested but are having pending implementations with them. |
- TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
- Callcharge Price is a feature of HVS 2017
Unsupported
These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.
| PMS | URL | Updated | Info |
|---|---|---|---|
| Hotellinx | http://www.hotellinx.com/ | 2016-09-19 | Requested feedback from them if we can integrate. |
| Protel | http://www.protel.net/ | 2015-12-23 | Currently no information on what protocol they support. Attempting to establish contact with them. |
