Difference between revisions of "WorkMan HVS - Presales"

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Line 4: Line 4:
  
 
* You (reseller)
 
* You (reseller)
−
* Us (Larsson Consulting/manufacturer of WorkMan HVS)
+
* Us (WorkManSoft/manufacturer of WorkMan HVS)
 
* Supplier of PMS-system
 
* Supplier of PMS-system
 
* Customer (the hotel)
 
* Customer (the hotel)
 
* Tech-staff from customer
 
* Tech-staff from customer
  
 +
== Requirements ==
 +
 +
=== Windows Requirements ===
 +
 +
* Open TCP and UDP ports both directions between server and PBX.
 +
* 2 GB memory or more is recommended.
 +
* 2 GHz or faster processor.
 +
* At least 10 GB of free space on C-drive.
 +
* QoS - Quality of Service for SIP traffic is recommended.
 +
* For serial/COM-port you must either have physical port or use a Moxa-box (or similar).
 +
 +
==== Windows Versions ====
 +
 +
These can run on a physical server or a virtualized one.
 +
Only issue when running virtualized is when using serial COM-port to communicate to PMS. This can be overcome by Moxa-box.
 +
All applications are 32-bit but run on 64-bit editions of Windows.
 +
 +
===== Recommended OS =====
 +
 +
* Windows 2019
 +
* Windows 11
 +
* Windows 10
 +
 +
===== Obsolete OS =====
 +
 +
Earlier versions of these was tested ok, but will no longer be tested.
 +
 +
* Windows 2008 R2, supported with SLA
 +
* Windows 2008
 +
* Windows 2003
 +
* Windows 8, supported with SLA
 +
* Windows 7, supported with SLA
 +
* Windows Vista
 +
* Windows XP
 +
 +
=== Licenses needed with Avaya IP Office ===
 +
 +
* 3rd party TAPI
 +
* SIP-trunk licenses.
 +
* Contact your Avaya-reseller for any additional licenses that might be needed.
 +
 +
== PBX ==
 +
 +
=== IP Office ===
 +
 +
 +
 +
{| class="wikitable"
 +
|-
 +
! Release
 +
! Updated
 +
! Status
 +
! Production
 +
! Voice Ver
 +
! AVIO Config Ver
 +
! Info
 +
|-
 +
| 10.0.x
 +
| 2016
 +
| OK
 +
| Yes
 +
| 2.2.1.17
 +
| Not tested
 +
| Requires HVS Voice 2.2.1.17.
 +
|-
 +
| 9.1.7 Server Edition
 +
| 2016-06-10
 +
| OK
 +
| Yes
 +
| 2.2.1.17
 +
| Not tested
 +
| Requires HVS Voice 2.2.1.17.
 +
|-
 +
| 9.1.6
 +
| 2016-06-10
 +
| OK
 +
| Yes
 +
| 2.2.1.17
 +
| Not tested
 +
| Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17.
 +
 +
|-
 +
| 8.0.443001, IP 500 V2
 +
| 2016-06-10
 +
| OK
 +
| Yes
 +
| 2.x
 +
| Not tested
 +
|
 +
 +
|}
  
 
== PMS - Property Management Systems ==
 
== PMS - Property Management Systems ==
Line 14: Line 105:
 
=== Supported ===
 
=== Supported ===
  
−
* Techotel
 
−
* Jupiter
 
−
* Hoist
 
−
* Comtrol-compatible
 
−
* Cenium (through Comtrol)
 
−
* Micros-Fidelio FIAS (Opera/Suite 8)
 
  
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
−
! PMS
+
! PMS / Hotelsystems
 +
! Callcharge Duration
 +
! Callcharge Price
 +
! Maidstatus/ Cleaningcode
 +
! Wakeup from PMS
 +
! Wakeupstatus to PMS
 +
! Protocol
 +
! Transport
 
! URL
 
! URL
 
! Updated
 
! Updated
 
! Info
 
! Info
 +
|-
 +
| AX32 (generic)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | -
 +
| [[WorkMan HVS - Protocol AX32|AX32]]
 +
| COM, IPCLIENT
 +
|
 +
|
 +
|
 +
|-
 +
| Comtrol (generic)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol Comtrol|Comtrol]]
 +
| IPCLIENT
 +
|
 +
|
 +
|
 +
|-
 +
| DIP (generic)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | -
 +
| [[WorkMan HVS - Protocol DIP|DIP]]
 +
| COM, IPCLIENT, IPSERVER
 +
|
 +
|
 +
|
 +
|-
 +
| FIAS(generic)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol FIAS|FIAS]]
 +
| IPCLIENT
 +
|
 +
|
 +
|
 +
|-
 +
| Cenium
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol Comtrol|Comtrol]]
 +
| IPCLIENT
 +
|
 +
|
 +
|
 +
|-
 +
| [[WorkMan HVS - Hoist Hotsoft|Hoist Hotsoft]] (older)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | -
 +
| [[WorkMan HVS - Protocol DIP|DIP]]
 +
| COM, IPCLIENT
 +
|
 +
|
 +
|
 +
|-
 +
| Hoist Hotsoft v 8
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol FIAS|FIAS]]
 +
| IPCLIENT
 +
|
 +
| 2015-12-23
 +
| Supported using the FIAS-protocol
 +
|-
 +
| Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio)
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol FIAS|FIAS]]
 +
| COM, IPCLIENT
 +
|
 +
| 2017-10-20
 +
| FIAS protocol is used for Oracle Fidelio and other PMS that supports the FIAS-protocol.
 
|-
 
|-
 
| Protel
 
| Protel
−
| http://www.protel.net/
+
|style="text-align:center;" | Yes
−
| 2015-12-23
+
|style="text-align:center;" | Yes
−
| Currently no information on what protocol they support. Attempting to establish contact with them.
+
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | Yes
 +
| [[WorkMan HVS - Protocol FIAS|FIAS]]
 +
| COM, IPCLIENT
 +
|
 +
|
 +
| Possible support using FIAS, unverified at this time.
 +
|-
 +
| Techotel Picasso
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | -
 +
| [[WorkMan HVS - Protocol DIP|DIP]]
 +
| IPSERVR
 +
|
 +
| 2017-10-20
 +
| Supported using the DORO-protocol,
 +
|-
 +
| Spektra
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | Yes
 +
|style="text-align:center;" | -
 +
|style="text-align:center;" | -
 +
| [[WorkMan HVS - Protocol FIAS|FIAS]]
 +
| IPCLIENT
 +
|
 +
| 2017-10-20
 +
|
 
|}
 
|}
  
 +
* TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
 +
* Callcharge Price is a feature of HVS 2017
 +
* COM = Serial COM-port, RS232
 +
* IPCLIENT = TCP/IP Client connecting to a remote TCP/IP server
 +
* IPSERVER = HVS acts as a TCP/IP server and PMS connects to it
  
 
=== Unsupported ===
 
=== Unsupported ===
Line 47: Line 271:
 
! Info
 
! Info
 
|-
 
|-
−
| Protel
+
| Hotellinx
−
| http://www.protel.net/
+
| http://www.hotellinx.com/
−
| 2015-12-23
+
| 2016-09-19
−
| Currently no information on what protocol they support. Attempting to establish contact with them.
+
| Requested feedback from them if we can integrate.
 
|}
 
|}
  

Latest revision as of 11:13, 3 March 2023

About

WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:

  • You (reseller)
  • Us (WorkManSoft/manufacturer of WorkMan HVS)
  • Supplier of PMS-system
  • Customer (the hotel)
  • Tech-staff from customer

Requirements

Windows Requirements

  • Open TCP and UDP ports both directions between server and PBX.
  • 2 GB memory or more is recommended.
  • 2 GHz or faster processor.
  • At least 10 GB of free space on C-drive.
  • QoS - Quality of Service for SIP traffic is recommended.
  • For serial/COM-port you must either have physical port or use a Moxa-box (or similar).

Windows Versions

These can run on a physical server or a virtualized one. Only issue when running virtualized is when using serial COM-port to communicate to PMS. This can be overcome by Moxa-box. All applications are 32-bit but run on 64-bit editions of Windows.

Recommended OS
  • Windows 2019
  • Windows 11
  • Windows 10
Obsolete OS

Earlier versions of these was tested ok, but will no longer be tested.

  • Windows 2008 R2, supported with SLA
  • Windows 2008
  • Windows 2003
  • Windows 8, supported with SLA
  • Windows 7, supported with SLA
  • Windows Vista
  • Windows XP

Licenses needed with Avaya IP Office

  • 3rd party TAPI
  • SIP-trunk licenses.
  • Contact your Avaya-reseller for any additional licenses that might be needed.

PBX

IP Office

Release Updated Status Production Voice Ver AVIO Config Ver Info
10.0.x 2016 OK Yes 2.2.1.17 Not tested Requires HVS Voice 2.2.1.17.
9.1.7 Server Edition 2016-06-10 OK Yes 2.2.1.17 Not tested Requires HVS Voice 2.2.1.17.
9.1.6 2016-06-10 OK Yes 2.2.1.17 Not tested Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17.
8.0.443001, IP 500 V2 2016-06-10 OK Yes 2.x Not tested

PMS - Property Management Systems

Supported

PMS / Hotelsystems Callcharge Duration Callcharge Price Maidstatus/ Cleaningcode Wakeup from PMS Wakeupstatus to PMS Protocol Transport URL Updated Info
AX32 (generic) Yes - Yes - - AX32 COM, IPCLIENT
Comtrol (generic) Yes - Yes Yes Yes Comtrol IPCLIENT
DIP (generic) Yes - Yes - - DIP COM, IPCLIENT, IPSERVER
FIAS(generic) Yes Yes Yes Yes Yes FIAS IPCLIENT
Cenium Yes - Yes Yes Yes Comtrol IPCLIENT
Hoist Hotsoft (older) Yes - Yes - - DIP COM, IPCLIENT
Hoist Hotsoft v 8 Yes - Yes Yes Yes FIAS IPCLIENT 2015-12-23 Supported using the FIAS-protocol
Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) Yes Yes Yes Yes Yes FIAS COM, IPCLIENT 2017-10-20 FIAS protocol is used for Oracle Fidelio and other PMS that supports the FIAS-protocol.
Protel Yes Yes Yes Yes Yes FIAS COM, IPCLIENT Possible support using FIAS, unverified at this time.
Techotel Picasso Yes - Yes - - DIP IPSERVR 2017-10-20 Supported using the DORO-protocol,
Spektra Yes - Yes - - FIAS IPCLIENT 2017-10-20
  • TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
  • Callcharge Price is a feature of HVS 2017
  • COM = Serial COM-port, RS232
  • IPCLIENT = TCP/IP Client connecting to a remote TCP/IP server
  • IPSERVER = HVS acts as a TCP/IP server and PMS connects to it

Unsupported

These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.

PMS URL Updated Info
Hotellinx http://www.hotellinx.com/ 2016-09-19 Requested feedback from them if we can integrate.
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