Difference between revisions of "WorkMan HVS - Presales"
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Revision as of 18:52, 17 September 2016
Contents
About
WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:
- You (reseller)
- Us (WorkManSoft/manufacturer of WorkMan HVS)
- Supplier of PMS-system
- Customer (the hotel)
- Tech-staff from customer
Requirements
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
Windows Versions
- Windows 2012 - recommended choice of operating system
- Windows 2008 - untested/not officially supported
- Windows 2003 - earlier versions tested ok, will no longer be tested/not officially supported
- Windows 10 - untested at the moment
- Windows 8 - limited tests and not recommended
- Windows 7 - tested ok, primary choice if you want to use a client operating system
- Windows Vista - earlier versions tested ok, will no longer be tested
- Windows XP - earlier versions tested ok, will no longer be tested
Licenses needed with Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
PBX
IP Office
| Release | Updated | Status | Production | Voice Ver | AVIO Config Ver | Info |
|---|---|---|---|---|---|---|
| 9.1.7 Server Edition | 2016-06-10 | OK | Test only | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.6 | 2016-06-10 | OK | Yes | 2.2.1.17 | Not tested | Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17. |
| 8.0.443001, IP 500 V2 | 2016-06-10 | OK | Yes | 2.x | Not tested |
PMS - Property Management Systems
Supported
| PMS / Hotelsystems | Callcharge | Maidstatus/ Cleaningcode | Wakeup from PMS | Wakeupstatus to PMS | Protocol | Transport | URL | Updated | Info |
|---|---|---|---|---|---|---|---|---|---|
| Comtrol (generic) | ? | ? | ? | ? | Comtrol | ? | |||
| DIP (generic) | Yes | Yes | ? | ? | DIP | ? | |||
| FIAS(generic) | Yes | Yes | Yes | Yes | FIAS | ? | |||
| Cenium | ? | ? | ? | ? | Comtrol | TCP/IP | |||
| Hoist Hotsoft (older) | ? | ? | ? | ? | DIP | RS232, TCP/IP* | |||
| Hoist Hotsoft v 8 | Yes | Yes | ? | ? | FIAS | ? | 2015-12-23 | Supported using the FIAS-protocol | |
| Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) | Yes | Yes | Yes | Yes | FIAS | TCP/IP | 2016-09-17 | Supported using the FIAS-protocol | |
| Techotel Picasso | ? | ? | ? | ? | DIP | ? | NA | Supported using the DORO-protocol, | |
| Spectra | Yes | Yes | - | - | DIP | ? | 2016-09-09 | Currently untested but are having pending implementations with them. |
TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
Unsupported
These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.
| PMS | URL | Updated | Info |
|---|---|---|---|
| Protel | http://www.protel.net/ | 2015-12-23 | Currently no information on what protocol they support. Attempting to establish contact with them. |
