Difference between revisions of "WorkMan QMonitor - Statistics"
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| align="center" style="background:#f0f0f0;"|'''Notes''' | | align="center" style="background:#f0f0f0;"|'''Notes''' | ||
|- | |- | ||
| − | | | + | | Date||Date||Date of the registered calls. |
|- | |- | ||
| − | | | + | | Time||Time||Time of the summary e.g. 06:00 means call between 06:00 and 07:00. Note that interval of 15, 30 and 60 minutes can be obtained. |
|- | |- | ||
| − | | | + | | DDI||String||What DDI the user has called. |
|- | |- | ||
| − | | | + | | Calls||Integer||Number of incoming calls. |
|- | |- | ||
| − | |||
|- | |- | ||
| − | | | + | | Answered||Integer||Number of answered calls. |
|- | |- | ||
| − | | | + | | Unanswered||Integer||Number of unanswered calls. |
| + | |||
| + | | Avail||Numeric||Availability in percentage. If no calls in an interval it's considerd to be 0. | ||
|- | |- | ||
| − | | | + | | Avg RS||Integer||Average response seconds by agent e.g. time from a call is heard on the phone and until it's answered. |
|- | |- | ||
| − | | | + | | Avg Queue||Time (mm:ss)||Average minutes and seconds that a call has waited until it was answered or was hung up. |
| + | |- | ||
| + | | Avg Talked||Time (mm:ss)||Average minutes and seconds that a call has waited until it was answered or was hung up. | ||
|} | |} | ||
Revision as of 15:12, 20 March 2012
Web Report - Calls
| Field | Datatype | Notes |
| Extn | String | The extension of where the call is registered |
| Ring | Timestamp | The time of the incoming call. |
| Answered | Timestamp | The time the call was answered, if the Extn is a huntgroup in IP Office, this will always be a null date (1899) since the call isn't answered in the huntgroup-log. |
| Finished | Timestamp | The time when the call ended. Either by answer on extension (if this is a huntgroup or if the user hanged up. |
| Caller | String | The phonenumber of the caller or blank if hidden. |
| Called | String | What DDI the user has called. |
| Ring | Integer | Time in seconds. |
| Talked | Integer | Time in seconds. |
| Total | Integer | Time in seconds. |
Web Report - Huntgroups
| Field | Datatype | Notes | |||
| Date | Date | Date of the registered calls. | |||
| Time | Time | Time of the summary e.g. 06:00 means call between 06:00 and 07:00. Note that interval of 15, 30 and 60 minutes can be obtained. | |||
| DDI | String | What DDI the user has called. | |||
| Calls | Integer | Number of incoming calls. | |||
| Answered | Integer | Number of answered calls. | |||
| Unanswered | Integer | Number of unanswered calls. | Avail | Numeric | Availability in percentage. If no calls in an interval it's considerd to be 0. |
| Avg RS | Integer | Average response seconds by agent e.g. time from a call is heard on the phone and until it's answered. | |||
| Avg Queue | Time (mm:ss) | Average minutes and seconds that a call has waited until it was answered or was hung up. | |||
| Avg Talked | Time (mm:ss) | Average minutes and seconds that a call has waited until it was answered or was hung up. |
