WorkMan QMonitor - Statistics

Web Report - Calls

Field	Datatype	Notes
Extn	String	The extension of where the call is registered
Ring	Timestamp	The time of the incoming call.
Answered	Timestamp	The time the call was answered, if the Extn is a huntgroup in IP Office, this will always be a null date (1899) since the call isn't answered in the huntgroup-log.
Finished	Timestamp	The time when the call ended. Either by answer on extension (if this is a huntgroup or if the user hanged up.
Caller	String	The phonenumber of the caller or blank if hidden.
Called	String	What DDI the user has called.
Ring	Integer	Time in seconds.
Talked	Integer	Time in seconds.
Total	Integer	Time in seconds.

Web Report - Huntgroups

Field	Datatype	Notes
Date	Date	Date of the registered calls.
Time	Time	Time of the summary e.g. 06:00 means call between 06:00 and 07:00. Note that interval of 15, 30 and 60 minutes can be obtained.
DDI	String	What DDI the user has called.
Calls	Integer	Number of incoming calls.
Answered	Integer	Number of answered calls.
Unanswered	Integer	Number of unanswered calls.
Avail	Numeric	Availability in percentage. If no calls in an interval it's considerd to be 0.
Avg RS	Integer	Average response seconds by agent e.g. time from a call is heard on the phone and until it's answered.
Avg Queue	Time (mm:ss)	Average minutes and seconds that a call has waited until it was answered or was hung up.
Avg Talked	Time (mm:ss)	Average minutes and seconds that a call has waited until it was answered or was hung up.