WorkMan HVS - Presales
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Revision as of 13:46, 14 August 2017 by Frla (talk | contribs) (→Licenses needed with Avaya IP Office)
Contents
About
WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:
- You (reseller)
- Us (WorkManSoft/manufacturer of WorkMan HVS)
- Supplier of PMS-system
- Customer (the hotel)
- Tech-staff from customer
Requirements
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
- 2 GHz or faster processor.
- QoS - Quality of Service for SIP traffic is recommended.
- For serial/COM-port you must either have physical port or use a Moxa-box (or similar).
Windows Versions
These can run on a physical server or a virtualized one. Only issue when running virtualized is when using serial COM-port to communicate to PMS. This can be overcome by Moxa-box.
Recommended OS
- Windows 2012 R2
- Windows 2012
- Windows 10
Obsolete OS
Earlier versions of these was tested ok, but will no longer be tested.
- Windows 2008 R2, supported with SLA
- Windows 2008
- Windows 2003
- Windows 8, supported with SLA
- Windows 7, supported with SLA
- Windows Vista
- Windows XP
Licenses needed with Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
- Contact your Avaya-reseller for any additional licenses that might be needed.
PBX
IP Office
| Release | Updated | Status | Production | Voice Ver | AVIO Config Ver | Info |
|---|---|---|---|---|---|---|
| 10.0.x | 2016 | OK | Test only | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.7 Server Edition | 2016-06-10 | OK | Test only | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.6 | 2016-06-10 | OK | Yes | 2.2.1.17 | Not tested | Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17. |
| 8.0.443001, IP 500 V2 | 2016-06-10 | OK | Yes | 2.x | Not tested |
PMS - Property Management Systems
Supported
| PMS / Hotelsystems | Callcharge Duration | Callcharge Price | Maidstatus/ Cleaningcode | Wakeup from PMS | Wakeupstatus to PMS | Protocol | Transport | URL | Updated | Info |
|---|---|---|---|---|---|---|---|---|---|---|
| AX32 (generic) | ? | ? | ? | ? | ? | AX32 | ? | |||
| Comtrol (generic) | ? | ? | ? | ? | ? | Comtrol | ? | |||
| DIP (generic) | Yes | ? | Yes | ? | ? | DIP | ? | |||
| FIAS(generic) | Yes | Yes | Yes | Yes | Yes | FIAS | ? | |||
| Cenium | ? | ? | ? | ? | ? | Comtrol | TCP/IP | |||
| Hoist Hotsoft (older) | ? | ? | ? | ? | ? | DIP | RS232, TCP/IP* | |||
| Hoist Hotsoft v 8 | Yes | Yes | ? | ? | ? | FIAS | ? | 2015-12-23 | Supported using the FIAS-protocol | |
| Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) | Yes | Yes | Yes | Yes | Yes | FIAS | TCP/IP | 2016-10-27 | Supported using the FIAS-protocol | |
| Protel (using FIAS) | ? | ? | ? | ? | ? | FIAS | ? | 2016-11-11 | Untested but supports the FIAS-protocol | |
| Techotel Picasso | ? | ? | ? | ? | ? | DIP | ? | NA | Supported using the DORO-protocol, | |
| Spectra | Yes | ? | Yes | - | - | DIP | ? | 2016-09-09 | Currently untested but are having pending implementations with them. |
- TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
- Callcharge Price is a feature of HVS 2017
Unsupported
These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.
| PMS | URL | Updated | Info |
|---|---|---|---|
| Hotellinx | http://www.hotellinx.com/ | 2016-09-19 | Requested feedback from them if we can integrate. |
| Protel | http://www.protel.net/ | 2015-12-23 | Currently no information on what protocol they support. Attempting to establish contact with them. |
