Difference between revisions of "WorkMan HVS"
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=== Requirements === | === Requirements === | ||
| − | |||
* Open TCP and UDP ports both directions between server and PBX. | * Open TCP and UDP ports both directions between server and PBX. | ||
* 2 GB memory or more is recommended. | * 2 GB memory or more is recommended. | ||
| + | |||
| + | ==== Windows Versions ==== | ||
| + | |||
| + | * Windows 2012 - recommended choice of operating system | ||
| + | * Windows 2008 - untested/not officially supported | ||
| + | * Windows 2003 - earlier versions tested ok, will no longer be tested/not officially supported | ||
| + | * Windows 10 - untested at the moment | ||
| + | * Windows 8 - limited tests and not recommended | ||
| + | * Windows 7 - tested ok, primary choice if you want to use a client operating system | ||
| + | * Windows Vista - earlier versions tested ok, will no longer be tested | ||
| + | * Windows XP - earlier versions tested ok, will no longer be tested | ||
=== Licenses needed === | === Licenses needed === | ||
Revision as of 09:41, 21 January 2016
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Release History: |
Contents
About
Requirements
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
Windows Versions
- Windows 2012 - recommended choice of operating system
- Windows 2008 - untested/not officially supported
- Windows 2003 - earlier versions tested ok, will no longer be tested/not officially supported
- Windows 10 - untested at the moment
- Windows 8 - limited tests and not recommended
- Windows 7 - tested ok, primary choice if you want to use a client operating system
- Windows Vista - earlier versions tested ok, will no longer be tested
- Windows XP - earlier versions tested ok, will no longer be tested
Licenses needed
Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
Hotelsystem
Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.
Troubleshooting
- You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
- Default sound device should not be Avaya widwod-driver.
- Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
- When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.
Integrations
FIAS - Fidelio Interface Application Specification
- Please check with Micros-Fidelio for information about what license you need.
- HVS uses a room-based approach and doesn't support moving guests
- HVS always uses the last check in for name of the guest.
- HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)
