Difference between revisions of "WorkMan HVS"
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| + | '''Release History:''' | ||
| + | |||
| + | [[WorkMan HVS - Release History|HVS (TAPI Wave/obsolete)]] | ||
| + | |} | ||
== About == | == About == | ||
| + | For requirements et.c please review our presales information: [[WorkMan HVS - Presales]] | ||
| + | |||
| + | == Hotelsystem == | ||
| + | |||
| + | Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. | ||
| + | If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost. | ||
== Troubleshooting == | == Troubleshooting == | ||
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* You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work. | * You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work. | ||
* Default sound device should not be Avaya widwod-driver. | * Default sound device should not be Avaya widwod-driver. | ||
| + | * Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv. | ||
| + | * When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like ''VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:''. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS. | ||
== Integrations == | == Integrations == | ||
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=== FIAS - Fidelio Interface Application Specification === | === FIAS - Fidelio Interface Application Specification === | ||
| + | * Please check with Micros-Fidelio for information about what license you need. | ||
* HVS uses a room-based approach and doesn't support moving guests | * HVS uses a room-based approach and doesn't support moving guests | ||
* HVS always uses the last check in for name of the guest. | * HVS always uses the last check in for name of the guest. | ||
Latest revision as of 09:21, 15 September 2017
|
Release History: |
Contents
About
For requirements et.c please review our presales information: WorkMan HVS - Presales
Hotelsystem
Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.
Troubleshooting
- You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
- Default sound device should not be Avaya widwod-driver.
- Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
- When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.
Integrations
FIAS - Fidelio Interface Application Specification
- Please check with Micros-Fidelio for information about what license you need.
- HVS uses a room-based approach and doesn't support moving guests
- HVS always uses the last check in for name of the guest.
- HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)
