WorkMan HVS

About

Requirements

• Windows operating system with latest servicepack (Windows XP/Vista/7/2003/2008). Note that Windows 8 and 2012 are untested.
  • For TAPI Wave-version we recommend Windows XP 32-bit or 2003 32-bit server. Note that Windows 7 64-bit doesn't support TAPI Wave.
• Open TCP and UDP ports both directions between server and PBX.
• 2 GB memory or more is recommended.
• Soundcard must exist for Avaya IP Office version (their TAPI Wave requires it)

Licenses needed

Avaya IP Office

• 3rd party TAPI
• SIP-trunk licenses.

Hotelsystem

Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.

Hotelsystem	URL	Type	Status	Name of protocol	Productid	Notes	Verified
Micros-Fidelio	-	IP	Supported	FIAS	WM9201	Waiting for certification by Micros-Fidelio.	31st of aug 2012
Various	-	RS232	Supported	Doro Index Protocol	WM9200
Various	-	RS232	Supported	Doro AX32 Protocol	WM9200
Cenium	-	-	Not supported	-	-	Comtrol integration under development will be releaed Q4 2012.	31st of aug 2012
Rebnis Jupiter	http://www.rebnis.se/	RS232	Supported	Doro Index Protocol	WM9200	If you need it through IP use the com2tcp component.	31st of aug 2012

Troubleshooting

• You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
• Default sound device should not be Avaya widwod-driver.
• Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
• When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.

Integrations

FIAS - Fidelio Interface Application Specification

• Please check with Micros-Fidelio for information about what license you need.
• HVS uses a room-based approach and doesn't support moving guests
• HVS always uses the last check in for name of the guest.
• HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)