WorkMan HVS

Release History: HVS (TAPI Wave/obsolete)

About

Requirements

• Windows operating system with latest servicepack. We recommend server editions (2008/2012) but client is working as well (7/8). Windows 10 is untested.
• Open TCP and UDP ports both directions between server and PBX.
• 2 GB memory or more is recommended.

Licenses needed

Avaya IP Office

• 3rd party TAPI
• SIP-trunk licenses.

Hotelsystem

Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.

Troubleshooting

• You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
• Default sound device should not be Avaya widwod-driver.
• Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
• When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.

Integrations

FIAS - Fidelio Interface Application Specification

• Please check with Micros-Fidelio for information about what license you need.
• HVS uses a room-based approach and doesn't support moving guests
• HVS always uses the last check in for name of the guest.
• HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)