Difference between revisions of "WorkMan HVS"
From WorkManSoft Wiki
Jump to navigationJump to search| Line 29: | Line 29: | ||
Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. | Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. | ||
If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost. | If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost. | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
== Troubleshooting == | == Troubleshooting == | ||
Revision as of 14:53, 13 July 2013
|
Release History: HVS Voice (SIP) | HVS 2 HS (PMS-integration) | TAPI Log | HVS (TAPI Wave/obsolete) |
Contents
About
Requirements
- Windows operating system with latest servicepack (Windows XP/Vista/7/2003/2008). Note that Windows 8 and 2012 are untested.
- For TAPI Wave-version we recommend Windows XP 32-bit or 2003 32-bit server. Note that Windows 7 64-bit doesn't support TAPI Wave.
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
- Soundcard must exist for Avaya IP Office version (their TAPI Wave requires it)
Licenses needed
Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
Hotelsystem
Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.
Troubleshooting
- You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
- Default sound device should not be Avaya widwod-driver.
- Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
- When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.
Integrations
FIAS - Fidelio Interface Application Specification
- Please check with Micros-Fidelio for information about what license you need.
- HVS uses a room-based approach and doesn't support moving guests
- HVS always uses the last check in for name of the guest.
- HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)
