WorkMan HVS

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Release History: HVS Voice (SIP) | HVS 2 HS (PMS-integration) | TAPI Log | HVS (TAPI Wave/obsolete)

About

Requirements

  • Windows operating system with latest servicepack (Windows XP/Vista/7/2003/2008). Note that Windows 8 and 2012 are untested.
    • For TAPI Wave-version we recommend Windows XP 32-bit or 2003 32-bit server. Note that Windows 7 64-bit doesn't support TAPI Wave.
  • Open TCP and UDP ports both directions between server and PBX.
  • 2 GB memory or more is recommended.
  • Soundcard must exist for Avaya IP Office version (their TAPI Wave requires it)

Licenses needed

Avaya IP Office

  • 3rd party TAPI
  • SIP-trunk licenses.

Hotelsystem

Each hotelsystem needs specific licenses and a discussion with the reseller of the hotelsystem should be established so correct licenses can be obtained. If a system is not supported we need a SDK and technical contact with the vendor established to see if we can create a link to that system and at what additional cost.

Hotelsystem URL Type Status Name of protocol Productid Notes Verified
Micros-Fidelio - IP Supported FIAS WM9201 Using the external FIAS-license. 31st of aug 2012
Various - RS232 Supported Doro Index Protocol WM9200
Various - RS232 Supported Doro AX32 Protocol WM9200
Cenium - - Not supported - - Comtrol integration under development will be releaed Q4 2012. 31st of aug 2012
Rebnis Jupiter http://www.rebnis.se/ RS232 Supported Doro Index Protocol WM9200 If you need it through IP use the com2tcp component. 31st of aug 2012

Troubleshooting

  • You must have a soundcard on the server otherwise it won't work. Note that if you do a remote desktop to the PC it might bring your local soundcard and you can install the wave-driver even though it won't work.
  • Default sound device should not be Avaya widwod-driver.
  • Some old installation uses the folder sv for soundfiles while the folder sw is created. Copy the folder sw and name the new folder sv.
  • When you dial in to register a wake up and you already have one it doesn't play a prompt and the log registers something like VB-Port: 2 Playing alternative menu, C:\Program Files\Westcon HVS\voice\SW\wu_reg,7:,0,:. In older versions of HVS you must have hh:mm:ss as time setting and it may indicate that you are using english or something else as a nationality setting. This problem will be fixed in next release of HVS.

Integrations

FIAS - Fidelio Interface Application Specification

  • Please check with Micros-Fidelio for information about what license you need.
  • HVS uses a room-based approach and doesn't support moving guests
  • HVS always uses the last check in for name of the guest.
  • HVS can only have one wakeup-call and if a remove event from HS is sent the wakeup-call is cleared (even though the date/time might not match)